Privacy Policy

Pool Pilot Pro LLC ("Company," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our pool service management platform and related services (collectively, the "Services").

1. Information We Collect

1.1 Personal Information

We may collect the following personal information:

• Full name, email address, phone number, and mailing address
• Service address and property details (pool type, size, equipment)
• Gate codes and property access information
• Digital signatures on service agreements and waivers
• Communication records (emails, service notes)
• Photos taken during service visits

1.2 Usage Information

We automatically collect certain information when you use our Services, including:

• Device information (browser type, operating system)
• IP address and approximate location
• Pages viewed and features used
• Date and time of access

1.3 Service Data

We collect data related to pool maintenance services, including:

• Water chemistry readings and chemical usage logs
• Service dates, times, and duration
• Equipment inspection notes
• Service history and maintenance records

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our pool maintenance services
• Schedule and manage service appointments and routes
• Communicate with you about your services, appointments, and account
• Send service reports, estimates, and other transactional communications
• Generate and manage service agreements, waivers, and other forms
• Maintain accurate water chemistry and equipment records
• Comply with legal obligations and enforce our agreements
• Improve our operations and customer experience

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our platform or sending communications, subject to confidentiality obligations.
• Technicians: With assigned service technicians who need access to your service address, gate codes, and pool information to perform scheduled maintenance.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Protection of Rights: To protect the rights, property, or safety of Pool Pilot Pro LLC, our customers, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Access controls and authentication requirements
• Regular security assessments and updates
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records and chemical readings may be retained for the duration of the customer relationship plus a reasonable period thereafter for legal and operational purposes.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Opt-Out: Opt out of marketing communications at any time.
• Portability: Request a copy of your data in a portable format.

To exercise any of these rights, please contact us using the information provided below.

7. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

8. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our platform and updating the "Last updated" date. Your continued use of our Services after such changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us here.